In the event of a dispute with a financial institution, a business of Tatarstan can apply to the Financial Ombudsman
The courts no longer accept lawsuits from financial consumers complaining about the actions of financial institutions. At the same time, in the event of a dispute with a financial organization, entrepreneurs of Tatarstan can apply to the financial ombudsman to resolve the issue.
We are talking about disputes that are subject to pre-trial settlement in accordance with the Federal Law "On the Commissioner for the Rights of Consumers of Financial Services". According to him, in most cases, before filing a lawsuit against a financial institution, it is necessary to contact the financial ombudsman.
The Financial Ombudsman considers disputes with the following financial organizations: insurance companies, banks, microfinance organizations (MFIs), pawnshops, consumer credit cooperatives (CCCs), non-state pension funds (NPFs).
You can check whether your dispute is subject to consideration by the Financial Ombudsman using a special service by answering a few simple questions.
The pre-trial procedure is mandatory and free of charge for the consumer; there is no state duty. The terms for consideration of the appeal are several times shorter in comparison with the terms for the consideration of a lawsuit. The decision of the Financial Ombudsman is subject to mandatory execution by the financial institution.
Submission of an appeal does not require any special knowledge from the consumer; in case of difficulties, the employees of the Financial Ombudsman Service will assist him in processing the appeal. If necessary, the Service independently and free of charge for the consumer organizes an independent examination.
More detailed information on the procedure for applying can be found on the official website of the Financial Ombudsman www.finombudsman.ru in the Knowledge Base section or contact the contact center by phone 8 800 200-00-10 (free call within Russia).